Fat Pirate Contact: Live Chat and Email Support
Fat Pirate’s live chat and email support answer around the clock, in several languages. Write to [email protected] for account questions and [email protected] for a formal complaint; the outcome of a complaint is communicated within ten days of receipt.
Live chat and email, 24/7
Fat Pirate’s support team works day and night. Live chat is the simplest choice for account questions, and email to [email protected] suits anything that needs a screenshot or a longer explanation. Support is multilingual, with English live chat available. Day or night, weekday or weekend, live chat can be reached at any hour, so help is always close to the game or bet you are in the middle of, and an email reply follows for anything that needs more detail.
Contact channels
- LIVE CHAT
- Open 24/7 for account questions, multilingual.
- [email protected] for everyday account help.
- FORMAL COMPLAINT
- [email protected]; outcome within ten days of receipt.
Get the fastest answer
A good message names the topic, sign-in, a payment, a bonus or a verification request, and adds the time and reference of the transaction. One question per message keeps the reply focused, and passwords and full card numbers stay private.
Get a fast answer
- 01
Name the topic
Sign-in, payment, bonus or verification, say which one.
- 02
Add the reference
Include the time and reference of the transaction.
- 03
Ask one question
One clear request per message gets the quickest reply.
For sign-in help, the login guide covers password recovery, and the withdrawal guide explains review times and limits before you ask about a payout.
Formal complaints
For a formal matter, send a complaint to [email protected]. Set out the account actions in order, add the reference of the operation and say what you would like resolved. The outcome is communicated within ten days of receiving the complaint, and the licence and account information page explains the process alongside the player-funds and verification safeguards.
Send a formal complaint
- 01
Describe what happened
List the account actions in the order they happened.
- 02
Add the reference
Include the reference of the operation; keep passwords and card numbers out.
- 03
Keep the thread
Save your message and the reply for any follow-up.
What the team can help with
Support covers every part of the account: signing in and password recovery, deposits and the cashier, withdrawal requests and limits, welcome-bonus activation in My Bonus, challenge rewards, verification documents and account closure. For a payout, the team can tell you whether a request is in the three-business-day review, waiting for a document or already on its way through your payment method.
Support on your phone
Live chat works in the browser on Android and iPhone, so help is available wherever you play. Email is just as useful on mobile when you want to attach a screenshot of the message you saw.
Support for a break
Fat Pirate’s support team also handles account-closure requests. The safer-gambling page explains how to request closure by email and lists GamCare and Gamblers Anonymous for personal support.
Back to playing
Open your Fat Pirate account, or visit the safer-gambling page to plan a break.
Support also explains the rules behind your account: wagering on a bonus, the x1 rollover on deposits, withdrawal limits by level and the documents a verification needs.